Support request

One screenshot usually settles it in a single reply.

Try this first — it answers most problems in seconds. Open ReadBridge, go to the AI key screen, and press Test & save even if your key is already saved. It checks the two Google services separately and names which one is failing and why. Most of what people write in about is answered right there, and in the help guide.

Your email * Where the reply goes. School or district * What is going wrong? * What were you doing when it happened? * And has it ever worked on that device? Screenshot of the AI key screen, after pressing Test & save * That screen names which Google service failed. Without it, the first reply can only ask for it. I confirm this screenshot shows the AI key screen and contains no student information — no passages, running records or student names. Support cannot accept student data, and does not need it to answer a setup question.

Support covers ReadBridge itself. Your Google account, its billing and quotas are between you and Google — see Billing and the API dashboard.